Returns & Refunds
We want you to be completely satisfied with your purchase. Learn about our hassle-free return process and refund options.
Last Updated: April 20, 2026
Refund Policy Overview
Refund Period
30 Days
You have 30 days from the date of delivery to initiate a return.
Refund Processing
5-7 business days
Once we receive your return, refunds typically process within this timeframe.
Return Shipping
Covered by Buytopia
Free returns for defective or wrong items. Customer pays for change-of-mind returns.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Item must be in its original packaging
- All tags and labels must be attached
- Item must be unused and in the same condition as received
- Proof of purchase is required
- Certain items may require original receipt
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Personal care items (for hygiene reasons)
- Custom or personalized products
- Items marked as 'final sale'
Refund Options
Original Payment Method
Refund will be issued to the original payment method used for purchase. Processing time depends on your financial institution.
Store Credit
Receive store credit with a 10% bonus that can be used for future purchases. Credits never expire.
Exchange
Request an exchange for a different size, color, or style. We'll ship the new item as soon as we process your return.